At AC Harvey's, we are a small South Carolina business. Because we produce and sell physical goods with limited margins, we ask customers to review product descriptions, sizing details, and order information carefully before purchase. By placing an order on our website, you agree to this Return, Exchange, Cancellation & Shipping Policy.

​

1. No Refunds for Correct, Non-Defective Items

We do not offer refunds for items that are delivered as ordered and are not defective, including requests based on:

• size or fit preference

• color preference

• style preference

• change of mind

• accidental order placement by the customer

• no longer wanting the item

If your item is correct and non-defective, it is not eligible for a refund.

2. One Approved Size Exchange Only for Eligible Standard Items

For eligible standard, non-custom items, we may allow one exchange only for size if:

• the exchange request is submitted within 14 days of confirmed delivery

• the item is unworn, unwashed, unused, and unaltered

• the item is returned in original condition

• the item is free of odors, stains, pet hair, smoke, deodorant marks, makeup, and damage

• original tags and packaging are included, if applicable

• the requested replacement size is in stock

We do not guarantee availability of exchange inventory.

3. No Exchanges for Anything Other Than Size

Approved exchanges are for size only. We do not accept exchanges for:

• a different product

• a different design

• a different color

• a different style

• customer preference changes after ordering

4. Final Sale Items

The following items are final sale and cannot be canceled, returned, refunded, or exchanged except where required by law:​

• personalized items

• made-to-order items

• sale or clearance items marked Final Sale

• items returned used, washed, worn, altered, or damaged after delivery

5. Sizing and Fit

Please review all sizing charts, measurements, and product details carefully before ordering. Fit may vary by garment, manufacturer, cut, material, and personal preference.

A customer’s preference as to fit or feel does not make an item defective. For this reason, correct non-defective items are not refundable. Eligible standard items may qualify only for the one-time size exchange described above.

6. Return and Reship Shipping Costs

For approved size exchanges:

• the customer is responsible for the cost of shipping the item back to us

• the customer is also responsible for the cost of shipping the replacement item back to them, unless we choose to waive that cost

• original outbound shipping charges are non-refundable

We strongly recommend using a trackable shipping method. We are not responsible for exchange items lost or damaged in return transit.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us at acharveysales@gmail.com within 5 days of delivery.

Please include:

• your order number

• a description of the issue

• clear photos of the item

• clear photos of the packaging

• clear photos of the shipping label

If we determine that an item was damaged, defective, or incorrect, we may choose, in our discretion, to:

• replace the item

• repair the item, if appropriate

• issue a refund to the original payment method

We reserve the right to require return of the item before issuing a replacement or refund.

8. What Is Not Considered Defective

The following, by themselves, are not considered defects:

• customer ordered the wrong size

• customer changed their mind after purchase

• minor variations in print placement, color tone, or garment feel that are normal in production

• issues caused by improper washing, drying, handling, or use after delivery

9. Order Cancellations

Orders must be canceled before production, printing, packing, or fulfillment begins.

Orders for custom, personalized, or made-to-order items cannot be canceled once production or fulfillment has begun.

If an order has already shipped, it cannot be canceled.

We reserve the right to cancel any order at our discretion in situations including:

• suspected fraud

• pricing or listing errors

• inventory errors

• product unavailability

• order information that cannot be verified

If we cancel an order before shipment, we will issue the appropriate refund.

10. Exchange Request Procedure

To request an exchange, email acharveysales@gmail.com within 14 days of delivery and include:

• your full name

• order number

• item name and size ordered

• size requested

• reason for the exchange

Do not send any item back without approval. Unauthorized returns may be refused or returned to sender at the customer’s expense.

11. Refused, Undeliverable, or Incorrectly Addressed Packages

If a package is refused, returned as undeliverable, or delayed because the customer entered an incorrect shipping address:

• original shipping charges are non-refundable

• additional shipping charges to resend the order are the customer’s responsibility

• any approved remedy remains subject to this policy

Please confirm your shipping address before submitting your order.

12. Shipping Timeframes

Any shipping or delivery time shown on our website is an estimate unless expressly stated otherwise. Delays caused by carriers, weather, holidays, address errors, or events outside our control do not make a delivered item refundable.

13. Chargebacks and Policy Enforcement

If you have a problem with your order, contact us first at acharveysales@gmail.com so we can attempt to resolve it.

By purchasing from us, you acknowledge this policy before checkout. In the event of a payment dispute or chargeback, we may provide the payment processor or card issuer with order records, tracking information, product descriptions, photographs, policy acknowledgment, and prior communications to respond to the dispute. Claims that an item was “not as described” may be denied where the item matches the product listing and this policy.

​

As a small business, we really appreciate your understanding and work hard to make things right!